Original Policies

Shipping Rates

Canada: Free shipping on all orders over $65. Flat fee of $8 on all orders under $65.

USA: Free shipping on all orders over $65. Flat fee of $8 on all orders under $65.

International: Flat fee of $8 on all orders.

 

Shipping Methods

All packages are sent with Canada Post.  Customers will receive an email with tracking number when their package is ready to ship. 

Canada: Packages are shipped via Expedited Parcel and should be delivered within 7 days.

USA: Packages are shipped via Small Packet USA Air and should be delivered in 4-10 business days.

International: Packages are shipped via Small Packet International Air and should be delivered in 6-10 business days. 

 

Order Fulfillment Times

Our dyed-to-order yarns ship within 6-8 weeks. Our in stock yarns ship within 1-2 weeks. Customers will receive a confirmation email with shipping information when their order is ready.

 

Returns

Please contact us if you have any problems with your order. Returns will be handled on a case-by-case basis, but in general we will accept returns on any yarn in original condition. 

 

Payment Methods

All payments are processed by PayPal.  A PayPal account is not required; VISA, MasterCard, Discover and American Express are accepted. 

 

Taxes

Canadian residents will be charged 5% GST.