Policies

Shipping Rates

Canada: Free shipping for orders of $65 or more. Flat rate of $8 for orders under $65. Local pickup is available for customers in the Victoria, BC area. Select "Local Pickup" as your shipping method and we will contact you via email to make arrangements.

USA: Free shipping for orders of $65 or more. Flat rate of $8 for orders under $65. FedEx Ground available for $15.

International: $8 flat rate.

 

Shipping Methods

 

Canada: Canada Post Expedited Parcel. Tracking numbers are provided.

USA: Canada Post Small Package (no tracking number, no guaranteed delivery date), or FedEx Ground (includes tracking and guaranteed delivery date).

International: Canada Post Small Package (no tracking number, no guaranteed delivery date). 

 

Shop Update Schedule

For the moment, we are updating the shop approximately every two weeks. 

 

Order Fulfillment Times

In-stock yarns ship within 1-2 weeks. Dyed-to-order may take 6-8 weeks to ship. Customers will receive a confirmation email when their order is ready.

 

Returns

Please contact us if you have any problems with your order. Returns will be handled on a case-by-case basis, but in general we will accept returns on any yarn in original condition. 

 

Payment Methods

All payments are processed by Stripe. No account it required; VISA, MasterCard, and American Express debit and credit cards are accepted. 

 

Taxes

Canadian residents will be charged 5% GST.