Policies

Values

We strive to make our business and online spaces safe and inclusive. You are welcome here regardless of your race, colour, gender identity, sexual orientation, age, size, wealth, or ability.  
 
This space and our policies will evolve as we do. We will try to own up to our mistakes and welcome feedback on how we can do better. 

 

Shipping Rates and Methods

Canada: Free shipping for orders of $150 or more. Flat rate of $9 for orders under $150. Shipping via Canada Post Expedited Parcel. Tracking numbers are provided.

Local pickup is available for customers in the Victoria, BC area. Select "Local Pickup" as your shipping method and we will contact you via email to make arrangements.

USA: Free shipping for orders of $150 or more. Flat rate of $9 for orders under $150.  Packages are shipped via USPS and tracking is provided. 

FedEx Ground available for $20. Tracking numbers are provided. 

International: $12 flat rate. Ships via Canada Post. No tracking is available. (We briefly switched to Ascendia but are back to Canada Post. Apologies if this created any confusion.)

 

We use ChitChats for shipping. Once we have packed your order and added the shipping label, we pass our packages on to Chit Chats for processing. They deliver the packages to Canada Post, USPS, and Ascendia. 

 

Shop Update Schedule

We do not have a regular shop update schedule. 

 

Order Fulfillment Times

In-stock yarns ship within 1-2 weeks. Dyed-to-order may take 6-8 weeks to ship. Customers will receive a confirmation email when their order is ready.

 

Returns

Please contact us if you have any problems with your order. Returns will be handled on a case-by-case basis, but in general we will accept returns on any yarn in original condition. 

 

Payment Methods

We accept VISA, MasterCards, American Express, Google Pay, Apple Pay, and PayPal. All payments except PayPal are processed via Shopify by Shop Pay. No account it required.

 

Taxes

Canadian residents will be charged 5% GST.