Policies

Values

We strive to make our business and online spaces safe and inclusive. You are welcome here regardless of your race, colour, gender identity, sexual orientation, age, size, wealth, or ability.  
 
We commit to moderating these spaces and will not tolerate words or actions that are harmful to marginalized groups. We will educate ourselves and do our own anti-racism work. This space and our policies will evolve as we do. We will try to own up to our mistakes and welcome feedback on how we can do better. 

 

Shipping Rates

Canada: Free shipping for orders of $150 or more. Flat rate of $9 for orders under $150. Local pickup is available for customers in the Victoria, BC area. Select "Local Pickup" as your shipping method and we will contact you via email to make arrangements.

USA: Free shipping for orders of $150 or more. Flat rate of $9 for orders under $150. FedEx Ground available for $20.

International: $12 flat rate.

 

Shipping Methods

 

Canada: Canada Post Expedited Parcel. Tracking numbers are provided.

USA: Canada Post Small Package (no tracking number, no guaranteed delivery date), or FedEx Ground (includes tracking and guaranteed delivery date).

International: Canada Post Small Package (no tracking number, no guaranteed delivery date). 

 

Shop Update Schedule

We do not have a regular shop update schedule. 

 

Order Fulfillment Times

In-stock yarns ship within 1-2 weeks. Dyed-to-order may take 6-8 weeks to ship. Customers will receive a confirmation email when their order is ready.

 

Returns

Please contact us if you have any problems with your order. Returns will be handled on a case-by-case basis, but in general we will accept returns on any yarn in original condition. 

 

Payment Methods

All payments are processed by Stripe. No account it required; VISA, MasterCard, and American Express debit and credit cards are accepted. 

 

Taxes

Canadian residents will be charged 5% GST.