Canada: Free shipping for orders of $150 or more. Flat rate of $9 for orders under $150. Local pickup is available for customers in the Victoria, BC area. Select "Local Pickup" as your shipping method and we will contact you via email to make arrangements.
USA: Free shipping for orders of $150 or more. Flat rate of $9 for orders under $150. FedEx Ground available for $20.
International: $12 flat rate.
Canada: Canada Post Expedited Parcel. Tracking numbers are provided.
USA: Canada Post Small Package (no tracking number, no guaranteed delivery date), or FedEx Ground (includes tracking and guaranteed delivery date).
International: Canada Post Small Package (no tracking number, no guaranteed delivery date).
Shop Update Schedule
We do not have a regular shop update schedule.
Order Fulfillment Times
In-stock yarns ship within 1-2 weeks. Dyed-to-order may take 6-8 weeks to ship. Customers will receive a confirmation email when their order is ready.
Please contact us if you have any problems with your order. Returns will be handled on a case-by-case basis, but in general we will accept returns on any yarn in original condition.
All payments are processed by Stripe. No account it required; VISA, MasterCard, and American Express debit and credit cards are accepted.
Canadian residents will be charged 5% GST.